For any authors, editors or publishers looking to self-publish their written material, please be advised: Lulu.com has much controversy buzzing on the forums. They have not been paying us royalties on sales even though the number of sales are listed on our creator's revenue. Our last royalties paid out were back in February and they have not responded to multiple inquiries regarding sales updates. In fact, they have dropped their Live Help feature altogether and the only way to contact them is via e-mail, which will generate an auto response and issue you a ticket number for a reply that never comes. There is no longer a phone number to call. Also, they no longer allow you to cancel or even change your orders. So while they keep on taking, they are not giving anything: royalties, help, replies -- nothing.
Furthermore, if you try to delete your project, they declare as a retired project. Basically they claim that if any books have sold on an open market they cannot withdraw it. They're still taking and sending out orders, but some authors and publishers are not receiving any royalties.
It is very unfortunate as I have 3 books published with them, as well as a royalty-paying anthology with funds that they are still witholding, so we have paid authors out of pocket on sales for the first 2 quarters of a 4 quarter period for something we never even collected. Even though family and friends still continue to support our endeavors and order our books, Lulu is not paying out royalties now it seems, and will now ban you if you become what they deem to be hostile client. As feared, many authors have concured, hence the public humility.
If you're debating using Lulu to self-publish, please reconsider IMMEDIATELY. Do not let these ravenous vultures rip you off. There are too many scams out there and not enough legit markets especially now in a sensitive economy and competitive marketplace. To all authors, editors & publishers, DO NOT USE LULU.COM for your publishing needs. Do your research and diligence on any company from small press to large and check the forums on any major corporate retailers to see what kind of client experiences they had after using them.
If you are already involved with them and you still want to file a complaint on them, there are a few options available such as complaintsboard or if you Google the term "Lulu complaints," you will see the complaint board come up on top. Creators may also file a complaint with the BBB or Consumer Reports to help bring these parasitical blights down at once. It looks like it's us verses them and we need to bring awareness to creators.
PLEASE MAKE OTHERS AWARE WHEREVER POSSIBLE!
My name is Steven Marshall and I approve this message and yes, I disapprove of the folks at Lulu.com.
Note: This is my opinion based on my experience. Others may share a different viewpoint and please share yours. Until they persuade me otherwise, my belief shall not be compromised.